- Dell on Call is designed to assist customers with hardware and software support issues that are outside the scope of standard Dell hardware support.
- Since the amount of 3rd party products and support issues is huge, neither Dell nor Dell on Call could possibly support them all. The Dell on Call scope of support is anything that is outside the scope of the standard hardware warranty contract, with the following exceptions:
The following items are NOT support by Dell on Call:
- Non-Windows operating systems and Microsoft server based operating systems
- Home made software or drivers
- Pre-Windows 98 operating systems
- Data recovery
- Database centric troubleshooting or database design
- Advanced networking issues
- Server Operating Systems
- Password recovery
- Programming
- Issues covered by the standard Dell hardware warranty
- Group Policy editor
- Bypassing copyright protection
- Dell customers with Gold Technical Support (except for company numbers 04 & 12...Dell on Call will support these customers)
